Policies

Privacy Policy

Updated: January 2025

At Pretti Personalized, we're not just committed, but passionate about protecting your privacy. This policy is our promise to you, outlining the personal information we collect, how we use it, and the measures we take to ensure its handled with the utmost care.

Your Personal Information

We gather personal details when you:

  • Place an order with us
  • Reach out for help or inquiries
  • Opt-in for our lovingly curated newsletter or promotional emails (with your permission, of course)

The information we collect might include:

  • Your name
  • Mailing address
  • Email address
  • Contact number
  • Payment details (safely processed through our secure payment gateway)

We use this information to:

  • Bring your orders to life
  • Provide you with heartfelt support
  • Continuously improve our offerings
  • Deliver marketing communications (only with your explicit consent)

Sharing is Caring, But Not Always

We respect your privacy and will never sell, trade, or rent your personal information to third parties. We might share information with trusted partners who help us serve you better, but only if they promise to keep your information confidential.

Keeping Your Information Safe

We've put in place robust security measures to safeguard your personal information. Your data is stored securely behind protected networks, accessible only by a select few who have special rights to access.

Your Rights

You're always in control. You can:

  • Access the personal information we hold about you
  • Ask us to correct any inaccuracies
  • Request to have your personal information deleted (subject to certain conditions)

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience with our service. These cookies are small files that may include an anonymous unique identifier.

Updates to Our Privacy Policy

We may update our Privacy Policy from time to time, but we'll always let you know by posting the new policy on this page.

Reach Out to Us

Got questions about this Privacy Policy? We're here for you. Contact us at [email protected]


Shipping Policy

We strive to deliver your handmade treasures quickly and efficiently. Please read our shipping details carefully to ensure a smooth delivery process.

Order Processing Time

  • All orders are processed within 2-3 business days.
  • Custom or made-to-order items may require additional time (typically 2-3 weeks) for creation and preparation. Specific timelines will be communicated during checkout.

Shipping Methods & Delivery Times

  • We offer the following shipping options at checkout:
    • Standard Shipping (3-7 business days)
    • Expedited Shipping (1-3 business days)
    • International Shipping (delivery times vary based on location and customs).
  • Delivery times are estimates and may vary depending on your location or external factors such as weather or holidays.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of the items and the destination.
  • For orders over $200, enjoy free shipping (domestic only).

Order Tracking

  • Once your order has shipped, you will receive an email with tracking information.
  • Please note that tracking may take 24-48 hours to update after shipment.

Customs and Duties (International Orders)

  • For international orders, additional customs fees or import duties may apply. These are the responsibility of the buyer and are not included in the shipping charges at checkout.

Lost, Damaged, or Delayed Packages

  • We are not responsible for lost, stolen, or delayed packages. However, if you encounter any issues, please contact us at prettipersonalized.com, and we will do our best to assist you.
  • In case of damage during transit, please notify us within 48 hours of receiving the item and provide photos for a resolution.

Local Pickup (Optional)

  • If you’re nearby, we offer local pickup options! Select "Local Pickup" at checkout, and we’ll contact you to arrange the details.

Return and Refund Policy

We want you to love your handmade treasures! If something isn’t quite right, we’re here to help. Please review our return and refund policy below:

Eligibility for Returns

  • Items are eligible for return if:
    • They are unused and in their original packaging.
    • The return request is made within 30 days of delivery.
  • Please note that custom or personalized items are non-returnable unless they arrive damaged or defective.

How to Initiate a Return

  • To start the return process, please contact us at [email protected] with:
    • Your order number.
    • Details of the item you wish to return.
    • (If applicable) Photos of the item if it arrived damaged or defective.
  • Once your return is approved, we will provide you with return instructions.

Refunds

  • Refunds will be processed once the returned item is received and inspected.
  • Approved refunds will be credited to your original payment method within 5-10 business days.
  • Original shipping charges are non-refundable, except in cases of damage or defects.

Exchanges

  • We currently do not offer direct exchanges. To replace an item, please return the original and place a new order.

Damaged or Defective Items

  • If your order arrives damaged or defective, please notify us within 48 hours of delivery by emailing [email protected] with:
    • Photos of the damage or defect.
    • Your order number.
  • We will gladly send a replacement or issue a refund in such cases.

Non-Returnable Items

  • Custom or personalized orders.
  • Digital downloads.
  • Sale items (where marked as "Final Sale").

Return Shipping

  • The customer is responsible for return shipping costs unless the return is due to damage or defects.
  • We recommend using a trackable shipping method, as we are not responsible for lost return packages.